Business Growth Academy - Achieving Customer "Delight"
Name:
Business Growth Academy - Achieving Customer "Delight"
Date:
June 27, 2012
Time:
11:30 AM - 1:30 PM CDT
Registration:
Register Now
Event Description:
Business Growth Academy - Achieve Customer "Delight"
Learn the difference between satisfaction and customer advocacy. Soon your customers will be your best referral source! The program content will include: Personal Stories, Four components to Establish Trust, The 1% Difference, Practical Methods, What's in it for you, and Key Takeaways.
What attendees are saying about the First Business Growth Academy Program:
Bob is a Professional Leader and sensitive to today’s business world. Everyone walked away with excitement and enthusiasm; ready to get out and talk to people. Bob reminded us of who we are and why the relationships with customers are so important.
Bob did a terrific job in reminding us that not only is there a lot more to learn, but also re-emphasized the basic principles of customer service.
The personal experiences that Bob shared made this a much more credible discussion. He truly engaged the audience.
I would highly recommend the Business Growth Academy to anyone who has interactions with their customers, either in person or on the phone. Bob is very knowledgeable, yet makes his presentation very personal as well.
Location: New Lenox Public Library
11:30 a.m. Check-in/Networking
Noon - 1:30 p.m. Lunch/Program
Fee for this session: $20 for Chamber Members $25 for Non-members
2012 Business Growth Academy Presenter: Bob Mallo is the President of Corporate Connection Consulting and Resources Inc., and a Partner in Newport Board Group, a National CEO Advisory firm providing expertise in a number of areas to entrepreneurial and mid-market companies who are looking to dramatically improve their operations as well as enhance their value proposition, strategy and corporate culture.
Business Growth Academy is a four-part interactive educational series focusing on today's key business issues. The 2012 series addresses the question, "Do you really know your customer?" To accommodate the demanding schedules of today's leaders, participants may choose to attend the entire series or attend only one day. This allows for customization to meet an individual's specific professional needs and schedule.
Learn the difference between satisfaction and customer advocacy. Soon your customers will be your best referral source! The program content will include: Personal Stories, Four components to Establish Trust, The 1% Difference, Practical Methods, What's in it for you, and Key Takeaways.
What attendees are saying about the First Business Growth Academy Program:
Bob is a Professional Leader and sensitive to today’s business world. Everyone walked away with excitement and enthusiasm; ready to get out and talk to people. Bob reminded us of who we are and why the relationships with customers are so important.
Bob did a terrific job in reminding us that not only is there a lot more to learn, but also re-emphasized the basic principles of customer service.
The personal experiences that Bob shared made this a much more credible discussion. He truly engaged the audience.
I would highly recommend the Business Growth Academy to anyone who has interactions with their customers, either in person or on the phone. Bob is very knowledgeable, yet makes his presentation very personal as well.
Location: New Lenox Public Library
11:30 a.m. Check-in/Networking
Noon - 1:30 p.m. Lunch/Program
Fee for this session: $20 for Chamber Members $25 for Non-members
2012 Business Growth Academy Presenter: Bob Mallo is the President of Corporate Connection Consulting and Resources Inc., and a Partner in Newport Board Group, a National CEO Advisory firm providing expertise in a number of areas to entrepreneurial and mid-market companies who are looking to dramatically improve their operations as well as enhance their value proposition, strategy and corporate culture.
Business Growth Academy is a four-part interactive educational series focusing on today's key business issues. The 2012 series addresses the question, "Do you really know your customer?" To accommodate the demanding schedules of today's leaders, participants may choose to attend the entire series or attend only one day. This allows for customization to meet an individual's specific professional needs and schedule.
